Frequently Asked Questions
Everything you need to know about your wholesale hardware orders
How do I qualify for wholesale pricing?
Wholesale pricing is available to registered trade professionals and businesses. To access our bulk rates, please create an account and submit your valid business tax ID for verification.
What is the typical lead time for bulk orders?
In-stock hardware items typically ship within 1-2 business days. For large volume or specialty architectural orders, lead times can range from 5 to 10 business days depending on manufacturer availability.
Do you offer shipping discounts for large hardware shipments?
Yes, we offer tiered shipping rates. Orders exceeding $1,500 qualify for free standard ground shipping within the contiguous United States, excluding oversized or heavy-duty industrial items.
What is your return policy for defective items?
We stand by the quality of our hardware. If you receive a defective product, please notify us within 30 days of receipt for a full refund or replacement. Items must be returned in their original packaging.
Can I request a quote for custom hardware specifications?
Absolutely. If your project requires specific finishes or custom dimensions not listed on our site, please use our 'Request a Quote' form or contact our sales team directly with your architectural drawings.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and wire transfers. Established commercial accounts may also apply for Net 30 payment terms.